Returns & Refunds

Two kinds of order, two sets of rules

This matters, so we've made it clear rather than burying it: shop items can be returned just because you changed your mind, but custom prints made from your own drawing generally can't — because we made them specially for you.

🛍️ Shop items (ready-made prints, t-shirts, hats, stickers)

Under the Consumer Contracts Regulations 2013 you have 14 days from the day your parcel arrives to change your mind, for any reason. Tell us within those 14 days, then send the item back within 14 days of telling us.

• Items must come back in a resaleable condition.
• You pay the return postage unless the item was faulty or wrong.
• We refund within 14 days of getting the item back, including the standard outbound postage you paid.

🎨 Custom prints made from your drawing

These are made to order from artwork you supply, so they count as personalised goods. Under Regulation 28 of the same rules, the 14-day change-of-mind right does not apply once we've started making it. That's standard for bespoke items — nobody else can use a print of your child's drawing.

But you're still protected. If a custom print arrives faulty, damaged, or clearly not what was ordered, you get a free replacement or a full refund — those rights can never be taken away.

Changed your mind quickly? If you contact us before we start printing, we'll cancel and refund you in full. We're a small family business — just ask.

😟 If something's wrong with your order

Under the Consumer Rights Act 2015 everything we sell must be as described, of satisfactory quality, and fit for purpose. If it isn't:

• Within 30 days — you can ask for a full refund.
• Up to 6 months — we'll repair or replace it; if that's not possible, you get a refund.

Email jds3dprints2017@gmail.com with your order code and a photo of the problem, and we'll make it right. No arguments — JD would rather you were happy.

A note on 3D printing

3D prints have fine visible layer lines — that's the nature of the process, not a fault. The AI turns a flat drawing into a 3D shape, so the result is its interpretation of the artwork and won't be a perfect copy. You'll always see a preview before you order.

How to start a return

Email jds3dprints2017@gmail.com with your order code and what's wrong. We'll reply with the return address and next steps. You can write to us at the postal address above instead if you prefer.

Refunds go back to your original payment method. Please get proof of postage when returning something — until it reaches us it's still your responsibility.